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A payment confirmation email will be sent to you at the time of placing an order. You can view your order details in your Account area.
A subsequent confirmation email will be sent once our pharmacist has assessed your medical information and uploaded the prescription.
Apothecare.in dispatches medicines at the best possible delivery timelines, typically within 24–48 hours after receiving order and payment confirmation, unless delays arise due to sourcing location.
Once dispatched, a confirmation email/SMS/WhatsApp message will be sent containing the parcel tracking number.
Most items are dispatched within 24–48 hours from the day of order or the next working day, excluding weekends. A signature may be required upon delivery.
Proper packing and temperature control, including ice packs, are ensured for medicines requiring cold storage as specified on product labels.
You will receive a parcel tracking number via email once your order has been dispatched.
For delivery-related enquiries, please contact our dispatch team at support@apothecare.in or call customer support at 6364903613.
Depending on order details, product availability, and delivery location, we aim to ship orders at the earliest possible time.
Emergency deliveries are subject to logistics feasibility and may not be guaranteed at all locations. Certain liquid medicines or products may not be serviceable in some regions.
Shipping rates and delivery policies are subject to change without prior notice. While we strive for timely delivery, delays due to unforeseen circumstances cannot be ruled out.
We offer a standard 2–3 day delivery service on all orders through our courier partners.
Express delivery within 24 hours is available for select major cities in India at a nominal fee, subject to stock availability and mutual consent.
We ship across India using reputed courier partners to ensure safe and timely delivery.
For PAN-India deliveries, our courier partners include FedEx, Bluedart, Aramex, DHL, Professional, DTDC, and Delhivery.
Once your order is dispatched, you will receive an email with the tracking number and courier partner details.
We do not use untraceable postal or courier services that lack shipment tracking.
Within Bangalore city limits, deliveries may be fulfilled by our local delivery staff or authorized delivery riders.
If additional information is required by the pharmacist before dispatch, you will be notified via website message, email, or phone.
If an order is declined for any reason, you will be informed accordingly and a full refund will be processed to the original payment method.