Hello!
What is Apothecare Specialities Pvt. Ltd.?
Apothecary (Pharmacist) + Care = Apothecare (A Pharmacist Who Cares). Apothecare represents the modern pharmacist, committed to serving patients with care in every aspect of our offerings. Apothecare Specialities Pvt. Ltd. is a renowned specialty wholesale distributor based in Bangalore, primarily catering to patients with critical illnesses. We specialize in providing high-quality medicines for oncology, nephrology, virology, and other super-specialties. Known for our extensive range, authenticity, and dedicated customer support, we are a trusted name in the industry.
Where is Apothecare Specialities Pvt. Ltd. located?
Our store is located at Mathikere, Bangalore. You can also shop online through our website (www.apothecare.in).
What are your operating hours?
Our pharmacy is open from 8:00 AM to 8:00 PM, Monday to Saturday. Online orders are available 24/7.
Do you offer home delivery?
Yes, we provide home delivery services for prescriptions and products within Bangalore. For other locations, we ship via Shiprocket, Professional Courier, Tirupati Courier, DTDC, and bus transport, ensuring all necessary requirements are met.
How can I place an order?
You can place an order through our website (www.apothecare.in) or by visiting our store in person.
How long does it take to receive my order?
Delivery times depend on your location and product availability. Standard delivery usually takes 24–48 hours in major towns. Delivery times may vary for remote locations. Cold chain items may not be deliverable to distant areas due to temperature requirements.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS. You can track your order using the AWB number on the respective courier partner’s website.
Do I need a prescription to order medications?
Yes, all medications require a valid doctor’s prescription. Prescriptions are verified by our in-house pharmacist for accuracy and compliance.
How can I submit my prescription?
You can upload your prescription on our website, email it to customersupport@apothecare.in, WhatsApp it to +91 63638 26363 / 96060 32337, or submit it in person at our store.
What is your return policy?
Returns are accepted on unopened and unused products within 24 hours. Prescription medications can only be returned if there was a dispensing error. Cold chain items are non-returnable due to temperature control requirements.
How do I request a refund?
To request a refund, contact our customer support team at +91 63638 26363 or email customersupport@apothecare.in.
What are cold chain items?
Cold chain items are temperature-sensitive medications that must be stored between 2°C and 8°C to maintain their effectiveness.
How should I store cold chain medications at home?
Store them in a dedicated section of your refrigerator, not in the freezer or door compartment. Always follow the storage instructions on the packaging.
How do I place an order on the Apothecare website?
1. Visit www.apothecare.in
2. Search for the required medicine
3. Add the product to your cart
4. Upload a valid prescription
5. Proceed to checkout and enter delivery details
6. Choose payment method and confirm your order