Refund Policy

1.1 Eligibility for Full Refund

Apothecare Specialities Pvt Ltd will provide a full refund under the following conditions:

• If you receive a defective item.
• If the ordered item(s) are lost or damaged during transit.
• If the ordered item(s) are expired or nearing expiry (less than 3 months).

1.2 Refund Process and Timelines

Credit/Debit Card or Net Banking: Refunds will be credited within 7–10 working days, subject to bank policies.

Wallet Payments: Refunds will be processed within 24 hours.

Direct refunds via UPI or Net Banking may be issued at the discretion of Apothecare Specialities Pvt Ltd.

1.3 How to Request a Refund

Please email us within 3 days of receiving your order with the following details:

• Order ID
• Reason for refund request
• Supporting images/videos (if available)

You may also raise a refund request through our website. Images or videos may be required for verification.

1.4 Verification and Refund Initiation

Your request will be verified within 3 working days. If approved, the refund process will be initiated. In certain cases, product pickup may be arranged. Products must be securely packed in original packaging.

1.5 Need Help?

Customer Support: +91-6364903613
Email: customersupport@apothecare.in

Return Policy

1.6 Return Eligibility

Returns are allowed in the following cases:

• The product(s) received do not match your order.
• The product(s) are expired or past their expiry date.
• The product(s) are damaged during transit.

1.7 Handling Damaged Deliveries

If the package is visibly damaged, please refuse delivery. If damage is discovered later, contact customer support for refund or replacement. Replacements are subject to stock availability.

1.8 Reporting Delivery Issues

Delivery-related issues must be reported within 1 working day of receipt.

1.9 Returning Non-Defective Items

Unopened and unused items may be returned within 3 days of receipt, subject to a 20% restocking fee. Returns are not accepted after 3 days.

1.10 General Return Conditions

• No returns for incorrect product orders placed by the customer.
• Batch number must match the invoice.
• Returns due to prescription changes are not accepted.
• Products must be in original packaging with all tags, barcodes, and invoice.
• Partially used or opened products are not eligible for return.

1.11 Non-Returnable Items

Non-returnable categories include:

• Medicines such as cold chain products, PAP (Patient Assistance Program) items, or special discount products.

Items marked “This item cannot be returned for a refund or exchange” on the product page are also non-returnable.

1.13 How to Initiate a Return

Email us within 3 working days of delivery with:

• Order ID
• Reason for return
• Photos (if applicable)

1.14 Return Verification and Pickup

Return requests will be verified within 3 working days. If approved, pickup will be arranged. Products must be securely packed in original packaging.

1.15 Contact for Returns

Customer Support: +91-6364903613
Email: customersupport@apothecare.in

Cancellation Policy

1.16 Customer Cancellations

Orders may be cancelled within 12 hours of placement. Orders cannot be cancelled once shipped.

1.17 Cancellations by Apothecare Specialities Pvt Ltd

Orders may be cancelled due to:

• Product or quantity unavailability
• Pricing or listing errors
• Invalid or falsified prescriptions

Refunds for such cancellations will be processed as per the refund policy.

1.18 Other Cancellation Scenarios

Orders may also be cancelled if:

• Products are ordered for resale or commercial purposes
• Multiple orders are placed for the same item at one address
• Bulk quantities of the same item are ordered
• Invalid or incomplete delivery address is provided
• Fraudulent or unethical ordering practices are identified